ROSS RACER RECEIVES LETTER FROM PEGGY HANSEN

SPA #6

Congratulations! You have achieved another Superior Performance Award (SPA) in the Master Operator program. You have completed another 1960 hours with:

• Promptly reporting to work
• Driving safely-no preventable accidents
• Adhering to the standard operating procedures
• Maintaining good attendance
• Providing good public relations and considerate customer service
• Executing the guidelines of the Americans with Disabilities Act (ADA)
• No confirmed urgent complaints
• No more than 2 confirmed/inconclusive complaints
• No more than 9 complaints of any finding (excluding system findings)

As a SENIOR OPERATOR you earn $350 each time you earn a SPA. Enclosed you will find your check (less taxes).

Keep up the good work!

Sincerely,

Peggy Hansen, Senior Manager
Transportation Operations